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Frequently Asked Questions

Filter technology

What comes with the Vitaloop Origin water bottle order?

The packaging includes the Vitaloop Origin water filtration bottle, the Vitaloop filter, a carabiner, a strap, the anti-bacterial filter bladder, and the charging cable.

How does the filter work?

The specification and description of our first-on-market filtration technology is here:

How long does the Vitaloop Origin filter last?

The filtered water capacity is 150 litres (40 gallons). However, it depends on the frequency of your usage and the quality of water you filter. We always recommend looking for the cleanest water source you can. Filters should be changed every three months. 

What is the capacity of Vitaloop Origin?

The filtered-water capacity is 150 liters (40 gallons). To maximise filter life, try to use visibly clear water. 

How do I know when it is time to replace the filter?

As a filter nears the end of its life filtration times will become slow. If you find that your Vitaloop Origin is taking 3 minutes or more to complete one filtration cycle, it’s time to change the filter. This usually happens after the filter has cleaned 150L of water. However, if it has been improperly stored (wet, for example), or used to filter very dirty water, the life may be shortened.

What type of water does Vitaloop Origin filter?

Fresh water such as potable (tap) water, streams, river or lake water. Avoid water known to be chemically polluted or that has algae present. Try and use clear water – murky or silt-heavy water will reduce the filter life.

Salt (sea) water cannot be filtered.

Don’t filter hot water – that will damage your device.

Is there a risk of cross-contamination?

The Vitaloop Origin is specially designed with a separate water inlet (dirty water in) and outlet (clean water out). They are physically separated to prevent unfiltered water from contaminating the part of the flask you drink from. If you are filtering water directly from an outdoor source (lake or river, for example), please make sure the water outlet (the top of the flask) remains above the water, and submerge your flask only enough to let water into the inlet.

What material is Vitaloop Origin made of?

The Vitaloop material is food grade as most parts are in contact with water that will be consumed. All plastic parts are BPA-free PP and APS. The material of the bottle where fresh water is kept is Tritan. All packaging used is either certified recyclable paper or biodegradable plastic.

Is the bottle BPA-free?

Yes, the bottle is made from BPA-free materials.

What is the weight of the bottle?

The Vitaloop Origin weights 490g, and the filter alone weights 86.8g.

Is it safe to use Vitaloop on hot or cold water?

It is not safe to use Vitaloop with hot water. It will damage the filter. Cold (above freezing) water is fine.

What beverages can I use in Vitaloop Origin?

Only water. Cold or room temperature. Other beverages may damage the device. 

Is it safe to clean Vitaloop Origin in the dishwasher?

The plastic lower-section of the bottle and the bladder inside are dishwasher safe. The upper part containing the battery and aluminium cannot be washed in the dishwasher. 

But as a general rule, no parts should be placed in the dishwasher. We recommend the filter, bladder and clean water container be washed regularly, by hand with warm water and soap.

Does the Vitaloop Origin remove microplastic?

Yes. Microplastics are removed by the microfiltration stage of the filtration. Our cutting-edge technology also means we filter out PFAS, chemicals, heavy metals and bacteria.

Is the filter effective against heavy metals?

Yes, the filter is effective at removing heavy metals such as lead and mercury from tap water.

How does the bottle compare to other water bottles with filters?

Vitaloop Origin is the first bottle on the market with patented NANOFLOW filtration technology.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

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