Warranty
Vitaloop 1-Year Worldwide Warranty
At Vitaloop, we stand by the quality and durability of our products. We are committed to ensuring that every customer enjoys the full benefits of our water filtration bottles. That’s why we offer a 1-year worldwide warranty on all Vitaloop bottles, guaranteeing they are free from defects in materials and workmanship under normal use. This warranty ensures you can confidently rely on your Vitaloop bottle to provide clean, filtered water wherever life takes you.
What Does the Warranty Cover?
Our warranty covers manufacturing defects related to the materials or workmanship of the Vitaloop water filtration bottle. This includes issues such as:
- Cracks or breakage in the bottle body or lid
- Filtration system defects that impact performance
- Malfunctions of any built-in technology that may come with your bottle
If you experience any of these issues, we will provide an exchange for the defective item, ensuring you have a fully functional bottle.
What is Not Covered?
The warranty does not cover damages caused by:
- Normal wear and tear
- Misuse, accidents, or improper care
- Unauthorized modifications or repairs
- Cosmetic damages (such as scratches or dents)
- Use of the product with non-Vitaloop parts or filters
Warranty Claim Process
If you encounter any issues with your Vitaloop bottle, simply contact our customer service team. Here’s how the process works:
- Reach Out: Contact us at support@vita-loop.com with your proof of purchase, a brief description of the issue, and, if possible, photos showing the defect.
- Review: Our team will review your case to confirm that the issue falls under the warranty coverage.
- Exchange: Once approved, we will guide you through the process of exchanging your defective product for a new one. Please note, we do not offer refunds or returns—only exchanges—to ensure you receive a fully functional replacement.
How to Care for Your Vitaloop Bottle
To maintain the performance and longevity of your Vitaloop bottle, we recommend following the care instructions provided in the product manual. Avoid exposing the bottle to extreme temperatures, and ensure that only Vitaloop replacement filters are used. Regular cleaning and proper handling will ensure the best results and extend the life of your bottle.